Top Tips for Keeping Guests Happy and Coming Back
As an Airbnb or short-term rental host, your ultimate goal is to create an unforgettable experience for your guests. Happy guests leave glowing reviews, recommend your property to others, and—best of all—become repeat visitors. But how do you ensure your property stands out and keeps guests coming back for more? These top tips will help you create a guest experience that’s memorable, delightful, and worth revisiting.
1. Start with Stellar Communication
First impressions matter, and your interaction with guests begins long before they step foot in your property. Respond to inquiries quickly, provide clear and concise instructions for check-in, and remain available for questions throughout their stay.
📌 Pro Tip: Send a warm, personalized message to welcome guests and let them know you’re available if they need anything. For example:
"Hi [Guest Name], welcome to [Property Name]! I’m thrilled to have you here. If there’s anything you need to make your stay more comfortable, feel free to reach out."
Be clear, be confident and don’t overthink it. The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.
2. Create a Memorable Welcome
Nothing says "you're welcome" like a thoughtful greeting. Guests appreciate when you go the extra mile to make them feel special.
📌 Ideas to Try:
A welcome note with their name and a handwritten "thank you" for choosing your property.
A small gift, such as locally sourced snacks, a bottle of wine, or even a guide to your favorite local spots.
Fresh flowers to add a touch of warmth to their arrival.
3. Provide a Spotless Space
Cleanliness is non-negotiable. A well-cleaned and sanitized space not only puts guests at ease but also speaks volumes about your commitment to their comfort.
📌 Checklist:
Bathrooms and kitchens should sparkle—no missed spots!
Replace linens and towels with freshly laundered ones.
Don’t forget often-overlooked areas, like light switches, remotes, and under the furniture.
4. Think Beyond the Basics
Providing essentials like towels, toiletries, and kitchen basics is a must, but exceeding expectations is what creates loyal guests.
📌 Extras That Impress:
A coffee station with a variety of options (French press, pods, or instant coffee).
A fully stocked snack basket or breakfast items.
High-quality toiletries that feel luxurious.
5. Make the Space Personal
While your property should have a neutral and universally appealing design, small personal touches can make a big impact.
📌 What Guests Love:
Local artwork or decor inspired by the area.
A book or board game collection for cozy nights in.
A guidebook with your favorite local restaurants, activities, and insider tips.
Top Tips for Keeping Guests Happy and Coming Back
As an Airbnb or short-term rental host, your ultimate goal is to create an unforgettable experience for your guests. Happy guests leave glowing reviews, recommend your property to others, and—best of all—become repeat visitors. But how do you ensure your property stands out and keeps guests coming back for more? These top tips will help you create a guest experience that’s memorable, delightful, and worth revisiting.
1. Start with Stellar Communication
First impressions matter, and your interaction with guests begins long before they step foot in your property. Respond to inquiries quickly, provide clear and concise instructions for check-in, and remain available for questions throughout their stay.
📌 Pro Tip: Send a warm, personalized message to welcome guests and let them know you’re available if they need anything. For example:
"Hi [Guest Name], welcome to [Property Name]! I’m thrilled to have you here. If there’s anything you need to make your stay more comfortable, feel free to reach out."
2. Create a Memorable Welcome
Nothing says "you're welcome" like a thoughtful greeting. Guests appreciate when you go the extra mile to make them feel special.
📌 Ideas to Try:
A welcome note with their name and a handwritten "thank you" for choosing your property.
A small gift, such as locally sourced snacks, a bottle of wine, or even a guide to your favorite local spots.
Fresh flowers or a set of candles to add a touch of warmth to their arrival.
3. Provide a Spotless Space
Cleanliness is non-negotiable. A well-cleaned and sanitized space not only puts guests at ease but also speaks volumes about your commitment to their comfort.
📌 Checklist:
Bathrooms and kitchens should sparkle—no missed spots!
Replace linens and towels with freshly laundered ones.
Don’t forget often-overlooked areas, like light switches, remotes, and under the furniture.
4. Think Beyond the Basics
Providing essentials like towels, toiletries, and kitchen basics is a must, but exceeding expectations is what creates loyal guests.
📌 Extras That Impress:
A coffee station with a variety of options (French press, pods, or instant coffee).
A fully stocked snack basket or breakfast items.
High-quality toiletries that feel luxurious.
5. Make the Space Personal
While your property should have a neutral and universally appealing design, small personal touches can make a big impact.
📌 What Guests Love:
Local artwork or decor inspired by the area.
A book or board game collection for cozy nights in.
A guidebook with your favorite local restaurants, activities, and insider tips.
6. Be Proactive About Comfort
Every guest is different, but comfort is universal. Anticipate your guests’ needs by thinking ahead.
📌 Must-Haves:
Provide options for both warm and cool sleepers, like lightweight and heavy blankets.
Ensure fast, reliable Wi-Fi and clear instructions on how to connect.
Stock up on chargers or adapters to accommodate various devices.
7. Be Ready to Solve Problems Quickly
Even the best hosts encounter unexpected issues. What matters most is how you handle them.
📌 Steps to Take:
Always acknowledge concerns promptly.
Offer a solution or compensation if the issue is significant.
Follow up to ensure the problem has been resolved to their satisfaction.
8. Create Instagram-Worthy Spaces
Guests love sharing their travel experiences online. Design your property with social media appeal in mind to increase visibility and attract more bookings.
📌 Tips for Picture-Perfect Spaces:
Incorporate trendy decor elements, such as statement lighting or stylish throw pillows.
Include a standout feature like a cozy reading nook, a unique piece of furniture, or an accent wall.
Ensure the lighting is warm and inviting—great for photos and ambiance alike.
9. Gather Feedback and Act on It
Your guests’ opinions are invaluable. Use their feedback to improve your property and guest experience.
📌 How to Gather Insights:
Leave a guestbook where visitors can share their thoughts and suggestions.
Send a post-stay message thanking them for their visit and asking for feedback.
Use constructive criticism to make meaningful changes that future guests will appreciate.
10. Offer Incentives for Returning Guests
Encourage happy guests to return by making it worth their while.
📌 Ideas for Incentives:
Offer discounts or special packages for returning guests.
Create a loyalty program where frequent visitors receive perks.
Send a thoughtful holiday card or email with a special offer for the upcoming year.
Conclusion
Keeping guests happy and turning them into repeat visitors requires a combination of thoughtfulness, attention to detail, and genuine care. By creating a space that feels welcoming, anticipating their needs, and going the extra mile, you’ll build lasting relationships and stand out in the competitive short-term rental market.
Happy guests are loyal guests—and with these tips, your property will keep them coming back for more!
